NASHIK TO
MUMBAI
AIRPORT

1. Agreement to Terms

Welcome to CabsToAirport.org ("Company", "we", "us", or "our"). By accessing or using our website at cabstoairport.org, calling our helpline, booking a ride, or using any of our services, you ("Customer", "User", "you") agree to be bound by these Terms & Conditions in full. If you disagree with any part of these terms, you must immediately stop using our services.

These Terms constitute a binding legal agreement between you and CabsToAirport, Nashik, Maharashtra, India. We reserve the right to update or modify these Terms at any time without prior written notice. Your continued use of our services after any modification constitutes your acceptance of the revised Terms.

2. Services Offered

CabsToAirport.org provides one-way and round-trip airport shuttle/cab services primarily operating on the Nashik to Mumbai Chhatrapati Shivaji Maharaj International Airport (CSIA) route and surrounding areas. Our services include:

• Airport pick-up and drop-off (Nashik ↔ Mumbai CSIA)
• Outstation cab hire from Nashik to nearby cities
• Corporate and group travel arrangements
• 24/7 on-demand and pre-scheduled cab booking

We are a cab aggregator and transportation facilitator. In certain cases, rides may be fulfilled by verified third-party driver-partners operating under our standards and quality guidelines.

3. Booking & Confirmation

3.1 Booking Process: A booking is considered confirmed only after you receive a Booking ID via WhatsApp or SMS from CabsToAirport.org. An online payment receipt or verbal commitment from our team does not constitute confirmation unless a Booking ID has been issued.

3.2 Accuracy of Information: You are responsible for providing accurate pickup location, date, time, contact number, and passenger count. CabsToAirport.org will not be liable for failed pickups or delays arising from incorrect or incomplete information provided by you.

3.3 Advance Booking: We recommend booking at least 4–6 hours in advance for standard trips and 24 hours in advance for early morning (before 6:00 AM) or late-night trips (after 11:00 PM). While we endeavour to accommodate last-minute bookings, availability cannot be guaranteed.

3.4 Booking Voucher: A booking voucher or confirmation message shared via WhatsApp/SMS confirms your booking. By accepting the voucher, you acknowledge that you have read and agreed to all Terms & Conditions herein.

3.5 Driver Details: Driver name, vehicle details, and contact number will be shared via WhatsApp at least 1 hour before pickup. If you do not receive driver details within 30 minutes of the scheduled pickup, please contact us immediately at +91 73855 22478.

4. Fares & Payment

4.1 Fixed Fares: All fares quoted on our website are fixed one-way prices for the Nashik–CSIA Mumbai route. These fares are inclusive of driver charges and fuel costs for the quoted route only.

4.2 Additional Charges: The following costs are NOT included in the quoted fare and will be borne by the Customer:

• Toll charges (Mumbai expressway and other applicable tolls)
• Parking charges at pickup or drop-off location
• State border taxes, if applicable
• Waiting charges beyond 15 minutes at the pickup point (₹50 per 15 minutes thereafter)
• Night charges for trips commencing between 11:00 PM and 5:00 AM (as applicable)
• Extra distance charges if the route is altered at the customer's request

4.3 Payment Modes: We accept online payments via Razorpay (UPI, credit/debit cards, net banking), and cash payments directly to the driver. Cash to be paid in INR only.

4.4 Price Validity: Fares displayed on the website are subject to change without prior notice. The fare applicable is the one confirmed at the time of booking, not the fare displayed subsequently.

4.5 No Surge Pricing: CabsToAirport.org does not apply surge pricing. Your confirmed fare is your final fare for the route booked, subject only to Section 4.2 above.

4.6 Driver Money Demands: Drivers are not authorised to collect amounts beyond what is specified in your booking voucher. Any extra demand should be reported to us immediately at +91 73855 22478. CabsToAirport.org is not liable for payments made outside the booking system.

5. Cancellation & Refund Policy

5.1 Customer-Initiated Cancellation:

• Cancellation more than 24 hours before scheduled pickup: Full refund (minus payment gateway fees of ≈2%)
• Cancellation between 12–24 hours before pickup: 50% refund
• Cancellation within 12 hours of pickup: No refund
• No-show (customer not available at pickup point): No refund

5.2 Company-Initiated Cancellation: In the rare event that CabsToAirport.org cancels a booking due to vehicle/driver non-availability or unforeseen circumstances, a full refund will be processed within 5–7 business days. We will attempt to arrange an alternate vehicle first.

5.3 Refund Processing: Refunds will be credited to the original payment method. Processing time is 5–7 business days for online payments and immediate for cash bookings.

5.4 Cancellation Procedure: Cancellations must be communicated via WhatsApp or call to +91 73855 22478. Email cancellations are accepted at info@cabstoairport.org. Verbal cancellations via driver are not valid.

6. Passenger Obligations & Code of Conduct

By using our services, you agree to:

• Be ready at the pickup location at the scheduled time. The driver will wait up to 15 minutes beyond pickup time.
• Carry valid identification if travelling to the airport.
• Ensure the number of passengers does not exceed the vehicle's stated seating capacity.
• Not smoke, consume alcohol, or use any intoxicating substance inside the vehicle.
• Not consume food or beverages that may soil or damage the vehicle's interior.
• Behave respectfully towards the driver and other passengers at all times.
• Not instruct the driver to violate traffic rules, RTO regulations, or any applicable law.
• Not carry any prohibited, illegal, or hazardous items in the vehicle.
• Compensate for any damage caused to the vehicle's interior due to negligence or misconduct.

The driver reserves the right to refuse the ride or ask a passenger to alight if they are found to be in an intoxicated state, are behaving in a threatening manner, or are causing a safety risk. No refund will be applicable in such cases.

7. Liability & Disclaimers

7.1 Flight/Train Delays: CabsToAirport.org provides transportation services only. We are not responsible for missed flights, trains, or buses due to traffic congestion, road closures, acts of God, vehicle breakdown, or any circumstances beyond our reasonable control. We strongly recommend booking your cab well in advance with sufficient travel buffer time.

7.2 Luggage: Customers are solely responsible for their personal belongings, luggage, and valuables. CabsToAirport.org and its drivers are not liable for loss, theft, or damage to luggage or personal belongings during transit.

7.3 Vehicle Condition: While we maintain our fleet to high standards, we do not guarantee a specific vehicle model unless explicitly confirmed at booking. Air conditioning may not function optimally in extreme weather or heavy traffic conditions. This does not constitute grounds for a refund.

7.4 Force Majeure: CabsToAirport.org shall not be liable for delay or failure to perform its obligations due to events beyond reasonable control, including natural disasters, political unrest, government-imposed restrictions, curfews, bandhs, or road blockages.

7.5 Maximum Liability: In any event, CabsToAirport.org's total liability to a customer shall not exceed the fare amount paid for the specific booking in question.

8. Intellectual Property

All content on cabstoairport.org — including text, graphics, logos, icons, and the website's design — is the property of CabsToAirport.org and is protected under applicable Indian copyright law. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or use of our services shall be subject to the exclusive jurisdiction of courts in Nashik, Maharashtra, India. We encourage customers to first reach out to us at info@cabstoairport.org to resolve disputes amicably before initiating legal proceedings.

10. Contact for Terms Enquiries

If you have any questions about these Terms & Conditions, please contact us:

• 📞 Phone/WhatsApp: +91 73855 22478
• ✉️ Email: info@cabstoairport.org
• 🌐 Website: cabstoairport.org
• 📍 Nashik, Maharashtra, India

1. Introduction

CabsToAirport.org ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cabstoairport.org or use our cab booking services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services. This policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

2.1 Personal Information You Provide: When you book a cab or contact us, we collect:

• Full name
• Mobile/WhatsApp number
• Email address (if provided via contact form)
• Pickup and drop-off location addresses
• Travel date and time
• Number of passengers
• Payment transaction reference (Razorpay Payment ID — we do not store card or UPI details)

2.2 Automatically Collected Information: When you visit cabstoairport.org, our servers may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website URL

2.3 Location Data: With your permission, we use Google Maps/Places API to process your pickup location. This is processed in real time for the purpose of route estimation only. We do not continuously track your device location.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To process and confirm your cab booking, assign drivers, and communicate trip details.
• Communication: To send booking confirmations, trip reminders, driver details, and important service updates via WhatsApp and/or SMS.
• Customer Support: To respond to your enquiries, complaints, or feedback.
• Payment Processing: To facilitate secure payment transactions via Razorpay. We do not store sensitive payment data (card numbers, CVV, UPI PIN).
• Safety & Compliance: To verify identities, prevent fraud, and comply with legal obligations.
• Service Improvement: To analyse usage patterns and improve our website, booking process, and overall service quality.
• Marketing (optional): With your consent, to send promotional offers, discounts, or service announcements. You may opt out at any time by contacting us.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Driver-Partners: Your name, pickup location, and contact number are shared with the assigned driver solely to fulfil your booking.
• Payment Processors: Razorpay receives your name and contact number to process your payment. Razorpay's own privacy policy governs their handling of your data.
• Legal Authorities: We may disclose information if required to do so by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred to the successor entity subject to equivalent privacy protections.

All third parties with whom we share data are contractually obligated to maintain confidentiality and use data only for the purpose for which it was shared.

5. Cookies & Tracking Technologies

Our website may use cookies — small text files stored on your device — to enhance your browsing experience. We use cookies for:

• Remembering form inputs and preferences
• Analysing website traffic via analytics tools
• Improving website performance and user experience

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features may not function properly if cookies are disabled. We do not use cookies to display third-party advertisements.

6. Google Maps & Places API

Our booking form uses the Google Maps Platform (Places API) to provide location autocomplete functionality. By using this feature, you agree to be bound by Google's Privacy Policy. We use this API solely for address lookup during booking and do not share your location data with Google for advertising purposes beyond what is inherent in using their API.

7. WhatsApp Communications

By providing your WhatsApp number during booking, you consent to receiving transactional messages from CabsToAirport.org, including booking confirmations, driver details, and trip updates. We will not use your WhatsApp number to send unsolicited promotional messages without your consent.

Pre-filled WhatsApp messages generated by our booking system (using wa.me links) are sent by you voluntarily after review. We do not automatically send WhatsApp messages on your behalf without your click/confirmation action.

8. Data Security

We implement industry-standard technical and administrative safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmitted via our website
• Secure, access-controlled storage of booking records
• Limited employee access to personal data on a need-to-know basis
• No storage of full payment card details — all payment processing is handled by Razorpay's PCI-DSS compliant infrastructure

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any data breaches and notifying affected users as required by law.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Active booking data: Retained for the duration of your trip plus 12 months for dispute resolution.
• Contact form enquiries: Retained for 6 months or until the matter is resolved.
• Financial records: Retained for 7 years in compliance with Indian financial record-keeping requirements.

After the applicable retention period, personal data is securely deleted or anonymised.

10. Your Rights

As a user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Complaint: Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us at info@cabstoairport.org or +91 73855 22478. We will respond within 30 days of receiving your request.

11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will delete such information promptly. If you believe we may have collected data from a minor, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., Razorpay, Google Maps, WhatsApp). These sites operate independently and are governed by their own privacy policies. CabsToAirport.org is not responsible for the privacy practices of these external sites and encourages you to review their policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this policy will be revised accordingly. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us — Privacy Matters

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• 📞 Phone/WhatsApp: +91 73855 22478
• ✉️ Email: info@cabstoairport.org
• 🌐 Website: cabstoairport.org
• 📍 CabsToAirport.org, Nashik, Maharashtra – 422 001, India

Cancellation by Customer

* Payment gateway processing fees (~2%) are non-refundable in all cases.

Cancellation by CabsToAirport

In the rare event that we cancel your booking due to vehicle unavailability, driver emergency, or other operational reasons, you will receive a full refund of the amount paid. We will make every effort to provide an alternate vehicle before cancelling. You will be notified immediately via WhatsApp/phone call.

How to Cancel

• Call or WhatsApp us at +91 73855 22478
• Email us at info@cabstoairport.org with your Booking ID
• Cancellations must be confirmed with a Booking ID
• Cancellations communicated only to the driver are not valid

Refund Processing Time

• Online payments (Razorpay): 5–7 business days to original payment method
• Cash payments: Refund via UPI/bank transfer within 2 business days of cancellation approval

Modifications to Booking

You may modify your booking (change of date, time, or vehicle type) subject to availability. Please contact us at least 6 hours before the original pickup time. Modifications are subject to fare differences for vehicle upgrades/downgrades. Date/time changes are free of charge when requested more than 12 hours in advance.

No-Show Policy

If you are not present at the agreed pickup location within 15 minutes of the scheduled time, the driver will attempt to contact you. If unreachable for a further 15 minutes, the booking may be treated as a no-show and the ride cancelled with no refund applicable.